| Mental Health First Aid Australia Identified Issues and Priorities |
|
Identified Issue |
Current Status | Summary | Priority Level |
|
Elearning: Enrolment not matched |
Partially Resolved - further work is being conducted | Some participants could not access their eLearning due to unmatched enrolments. Please see our FAQ titled "I can't see the eLearning modules on my account?" | High Priority |
| Certificate request | Resolved for those completing the assessment after 27/11/23. Further investigation for certificates before this date is underway | Some participants are unable to generate or receive their Certificate of Accreditation after completing the Assessment | High Priority |
| Unable to access accreditation assessment | This issue is now resolved, however, some issues are still present with some participants. | Participants were unable to access their assessments. If you are still having issues contact please see our FAQ titled "I've received the survey prompt but I can't access my assessment. How can I complete the assessment?" | High Priority |
| Participant information update requests | This issue is under investigation | Please see our FAQ titled "How do I update my details in the CMS and the Learning Management System (LMS)?" | Normal Priority |
| The general public are unable to view our Instructor Training Courses | Resolved | Our courses for 2024 have now been published on our website see: https://www.mhfa.com.au/become-an-instructor/ | Low Priority |
What do these priorities mean?
Each priority level is defined by how critical the issue may be to the user experience.
- A High Priority would be a critical issue that would inhibit or restrict an MHFAider's ability to complete their course.
- A Normal Priority would be something that is of importance but an issue where temporary solutions are in place.
- A Low Priority is an issue that has either been resolved or a functionality that will be improved upon with further updates as required but is not critical to the user experience.